At Divine Ornament, we are committed to delivering your jewellery in the most timely and secure manner. Please review our shipping policy below to understand how your orders will be handled.

Shipping Destinations

Domestic Shipping:
We offer shipping across India. Orders will be delivered to the shipping address provided at checkout.

International Shipping:
We ship to select international destinations. Please note that shipping costs and delivery times may vary based on your location. Any customs duties, taxes, or fees applicable to international shipments are the responsibility of the customer.

Shipping Rates and Times

Shipping Costs:
Shipping charges are calculated based on the weight of your order, the shipping method selected, and the destination. The total shipping cost will be displayed at checkout.

Delivery Times:

• Standard Shipping: 5-7 business days

Please note that delivery times are estimated and may vary due to factors beyond our control, such as customs processing times for international orders.

Order Processing

Processing Time:
Orders are typically processed within 2 business days after payment is received. Processing times may vary during peak periods or due to unforeseen circumstances.

Order Confirmation:
Once your order is placed, you will receive an order confirmation email. You will also receive a notification when your order has shipped, including tracking information if available.

Shipping Methods

We partner with trusted carriers to ensure your order is delivered safely and promptly. The available shipping methods will be presented to you at checkout, depending on your location and the items in your cart.

Order Tracking

Tracking Your Order:
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order on the carrier’s website. Please allow 24 hours for the tracking information to update.

Shipping Delays

Unexpected Delays:
While we strive to deliver your order within the estimated time frame, delays may occur due to factors such as weather, customs clearance, or carrier issues. If your order is significantly delayed, please contact us, and we will assist in resolving the issue.

Lost or Damaged Packages

Lost Packages:
If your package is lost in transit, please contact us immediately at divineornament@gmail.com. We will work with the carrier to locate your package or arrange a replacement if necessary.

Damaged Packages:
If your order arrives damaged, please keep all packaging materials and contact us within 2 days of receiving your order. We will assist you with the claims process and arrange a replacement if required.

Incorrect Address

Address Errors:
Please ensure that the shipping address is correct at the time of checkout. Divine Ornament is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned due to an incorrect address, additional shipping charges may apply.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us:
Address: Divine Ornament, Rajkot, Gujarat – India
Email: divineornament@gmail.com
Phone: +91 78744 24948